Privacy Policy

1. Introduction

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who is Collecting Your Data

You know us as LoveLoom AI, but as a legal entity we are Ciceks Pty Ltd ("we", "our", "us", "Company") and are the data controller. We decide what personal data is collected from you and how this data will be used.

Our Services may contain links to other websites. These third-party organizations will have their own privacy policies, which you should read carefully before providing any of your personal data to them, as we do not accept any responsibility or liability for them.

3. Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service.
• Company refers to Ciceks Pty Ltd.
• Cookies are small files placed on your device containing browsing history details.
• Device means any device that can access the Service.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the LoveLoom AI application and website.
• Usage Data refers to data collected automatically from use of the Service.
• You means the individual accessing or using the Service.

4. Information We Collect

4.1 Personal Data

While using our Service, we may ask you to provide certain personally identifiable information:

• Email address
• First name and last name
• Unique pairing code for you and your partner
• Profile photo (optional)
• Anniversary dates and relationship milestones
• Relationship preferences and interests

4.2 Relationship Data

When you use LoveLoom AI, we collect:

• Your conversations with the AI mediator
• Responses to relationship challenges
• Feedback about your partner (kept private unless you choose to share)
• Progress on relationship goals
• Photos or media you choose to share (with your permission)

4.3 Usage Data

Usage Data is collected automatically when using the Service:

• Device's Internet Protocol address (IP address)
• Browser type and version
• Pages visited and time spent
• Unique device identifiers
• Mobile device information (if applicable)
• Engagement with challenges and features

4.4 Sensitive Information

If you choose to provide information about your sexual orientation, health, or other sensitive topics for personalized content, we process this on the basis of your explicit consent. You may withdraw consent at any time by contacting us.

5. How We Use Your Information

We use the collected data for various purposes:

• To provide our AI mediation service: Process your feelings and deliver gentle nudges to your partner
• To personalize your experience: Create tailored challenges and recommendations
• To manage your account: Enable pairing with your partner and track progress
• To improve our AI: Train models using anonymized, aggregated data only
• To communicate with you: Send updates, tips, and respond to support requests
• To ensure safety: Detect and prevent harmful behavior or abuse
• For research: Conduct anonymized studies with academic partners

6. Sharing Your Information

6.1 Sharing Between Partners

This is unique to LoveLoom AI and central to how we work:

• We do not automatically share your data with your partner
• You control when and what to share through the AI mediator
• The AI transforms your messages into gentle nudges (never exact words without consent)
• Your partner cannot access your private AI conversations
• While paired, you choose what challenges and progress to share

6.2 Service Providers

We work with trusted service providers:

• Cloud Infrastructure: Secure data storage and processing
• Payment Processors: Secure payment handling (we never see card details)
• Analytics: Privacy-focused usage analytics
• Customer Support: Help desk software for support tickets
• AI Services: Machine learning platforms for improving recommendations

6.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

6.4 What We Never Do

• Sell your personal information to anyone
• Share your relationship data with advertisers
• Allow unauthorized third-party access to conversations
• Use your data for purposes unrelated to improving relationships

7. Data Security

We implement industry-standard security measures:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict authentication and authorization
• Regular Audits: Security assessments and penetration testing
• Incident Response: Comprehensive security incident procedures
• Employee Training: Regular privacy and security training
• Secure Development: Security-first development practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Data Retention

We retain your data only as long as necessary:

• Active accounts: Data retained while account is active
• Deleted accounts: Personal data removed within 30 days
• Backup systems: May retain for up to 90 days for recovery
• Anonymized data: May be retained indefinitely for research
• Legal obligations: As required by applicable laws

9. Your Privacy Rights

9.1 Access and Portability

• Request a copy of your personal information
• Export your data in a machine-readable format
• Review what information we have about you

9.2 Correction and Deletion

• Update or correct your information anytime
• Request deletion of your account and data
• Remove specific conversations or content

9.3 Control and Consent

• Withdraw consent for data processing
• Object to certain uses of your data
• Restrict processing of your information

9.4 Communication Preferences

• Opt out of marketing emails
• Control push notification settings
• Manage challenge frequency

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Service
• Provide personalized content
• Improve our Service performance

You can control cookies through your browser settings. Disabling cookies may limit some features of our Service.

11. Children's Privacy

LoveLoom AI is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and maintain the same level of protection regardless of location.

We use appropriate safeguards such as Standard Contractual Clauses for international transfers.

13. Regional Privacy Rights

13.1 European Union (GDPR)

If you're in the EU/EEA, you have additional rights:

• Legal basis for processing (consent and legitimate interests)
• Right to withdraw consent
• Right to lodge complaints with supervisory authorities
• Right to object to processing
• Right to data portability

13.2 California (CCPA/CPRA)

California residents have rights including:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of sale (we don't sell your data)
• Right to non-discrimination
• Right to correct inaccurate information

13.3 Other U.S. States

Residents of Colorado, Connecticut, Utah, Virginia, and other states with privacy laws have similar rights. Contact us to exercise your rights under applicable state law.

14. Special Considerations for Couples

14.1 Individual Privacy Within Relationships

• Each partner maintains separate private spaces
• Raw conversations with AI are never shared
• You control information sharing completely
• Privacy settings can be adjusted anytime

14.2 Relationship Changes

If a relationship ends:

• Either partner can unpair accounts immediately
• Each retains their own conversation history
• Shared content can be deleted by either partner
• No cross-access after unpairing

14.3 Safety Features

• Instant blocking of partner sharing
• Abuse detection systems
• Emergency support resources
• Confidential support channels

15. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending email notification for material changes
• In-app notifications

Continued use after changes indicates acceptance of the updated Policy.

16. Contact Us

17. Data Processing Table